Shipping policy

PROCESSING TIME

All jewelry items are Made to Order (excluding one-of-a-kind items), and will take 1 to 4 weeks to process before shipping. Each piece is made by hand with care. We do our absolute best to ship them to you as quickly as possible. Any items currently in stock will ship within 1 to 5 business days. If your purchase is time sensitive, please let us know at info@byrenjewelry.com. We will do our best to accommodate your needs.

SHIPPING

All orders will be shipped through United States Postal Service (USPS), UPS, or DHL. Shipping occurs once processing is finished. Shipping times vary and depend on the carrier. We do not guarantee that a package will arrive within a given time frame.

Once the packages are left with the mail carrier they are no longer in our possession and therefore no longer by ren's responsibility. Please make arrangements to ensure you can retrieve your package and that it cannot be stolen. If your package is missing, please contact the mail carrier. Any lost packages are not eligible for refunds or replacements.

INTERNATIONAL ORDERS

We regularly receive questions about international orders. Do we also ship abroad? Yes, definitely!

Customers from outside the United States: please note that you may have to pay customs or import duties, which will be charged by the local customs authorities once the package reaches its destination. These charges must be paid by you, the recipient of the package.

Unfortunately, by ren has no control over these charges. We can’t tell you what the exact cost could be, if any, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We do not cancel or refund orders or their customs charges. 

If you have any questions or concerned about receiving your package, please contact us at info@byrenjewelry.com, and we will do our best to assist you!