FAQs
What types of metals do you use?
All of our metals are hypoallergenic meaning they don't turn your skin green or cause irritation.
- Sterling Silver (.925)
- 14K Gold Plating (gold plating on .925)
- 14K Gold-Filled
- 14K Yellow Gold
Do you take custom orders?
We do! Please visit our Custom Jewelry page to fill out the custom inquiry form or send an email to rachael@byrenjewelry.com with your design idea.
Can I customize an existing by ren design?
Absolutely! Please email rachael@byrenjewelry.com with the design and your modifications to get started.
Can you resize a OOAK piece?
We do not resize One of a Kind (OOAK) pieces. Placing heat near a stone can damage it or even cause it to crack. All OOAK pieces can be remade as custom orders. Please email rachael@byrenjewelry.com for all custom inquiries or visit our Custom Jewelry page to fill out the custom inquiry form.
My size isn't listed. Can I still order a ring?
Yes! We can accommodate most size requests. If not listed, please select any size and leave your desired size in the "notes" section at checkout. This does not apply to One of a Kind pieces.
Can I shop in-person?
Happy to finally say, yes! You absolutely can. We opened a storefront, Aiyah, in Philadelphia. Visit shopaiyah.com to learn more about our location and hours.
I'm local to Philly. Can I pick up my order?
Yes! We offer local pick up from Cloud 9 Clay located at 2527 Frankford Avenue in Philadelphia, PA. Pick Up hours are Friday to Sunday from 12pm to 6pm. Please select Pick Up at checkout. You will receive an email when your order is ready.
Do you sell Gift Cards?
Absolutely. You can purchase a gift card up to $200. Visit the Main Collection tab to purchase.
How do I care for my jewelry?
Avoid wearing your jewelry while bathing, swimming, or handling harsh chemicals, all of which can damage the stone and metal. This is particularly true with gold plated jewelry. Store jewelry in individual, air-tight bags to prevent tarnish.
Use a polishing cloth or 100% cotton cloth to clean your jewelry and remove tarnish.
Be wary when using jewelry cleaning chemicals, and be sure to read all of the instructions. Certain gemstones require specific care instructions, please reach out with any questions.
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