FAQs

What types of metals do you use?

All of our metals are hypoallergenic meaning they don't turn your skin green or cause irritation.

- Sterling Silver (.925)

- 14K Gold Plating (gold plating on .925)

- 14K Gold-Filled

- 14K + 18K Gold

Do you take custom orders?

We do! Please visit our Custom Jewelry page to fill out the custom inquiry form or send an email to custom@byrenjewelry.com with your design details.

Can I customize an existing by ren design?

Absolutely! We offer semi-custom options to our existing designs which does not require you to be added to our custom waitlist. Please email custom@byrenjewelry.com with the desired style and modifications to get started.

Can you resize a OOAK piece?

If possible, we can resize One of a Kind (OOAK) pieces. We can provide more information about specific pieces and resizing capabilities. All OOAK pieces can also be remade as custom orders. Please email custom@byrenjewelry.com for all custom inquiries or visit our Custom Jewelry page to fill out the custom inquiry form.

My size isn't listed. Can I still order a ring?

Yes! We can accommodate most size requests. If not listed, please select any size and leave your desired size in the "notes" section at checkout. This does not apply to One of a Kind pieces.

Can I shop in-person?

Happy to finally say, yes! You absolutely can. We opened a storefront, Aiyah, in the Fairmount neighborhood of Philadelphia. Visit our homepage for location and hours or shopaiyah.com to learn more.

I'm local to Philly. Can I pick up my order?

Yes! We offer local pick up at our storefront, Aiyah, located at 1809 Fairmount Avenue. Visit our homepage for store hours and information.

Do you sell Gift Cards?

Absolutely. Visit the Main Collection tab to purchase.

How do I care for my jewelry?

Avoid wearing your jewelry while bathing, swimming, or handling harsh chemicals, all of which can damage the stone and metal. This is particularly true with gold plated jewelry. Store jewelry in individual, air-tight bags to prevent tarnish. Use a polishing cloth or 100% cotton cloth to clean your jewelry and remove tarnish. Be wary when using jewelry cleaning chemicals, and be sure to read all of the instructions. Certain gemstones require specific care instructions, please reach out with any questions.